Deskripsi Pekerjaan
Are you a native Dutch speaker looking for an adventure in paradise? Teleperformance is seeking a passionate Customer Service Specialist to join our vibrant global team in Kuta, Bali. In this role, you will act as a primary point of contact for Dutch-speaking clients, ensuring top-tier service and satisfaction.
You will work in a fast-paced, multicultural environment where excellence is rewarded. We offer a unique opportunity to combine your professional career with the lifestyle benefits of living in one of the world's most sought-after destinations. If you are a communication expert who thrives on solving problems and building relationships, we want to meet you.
As part of the Teleperformance team, you will receive extensive training, a supportive work culture, and clear opportunities for professional growth within our international network. Join us and help us deliver world-class customer experiences every single day.
Tanggung Jawab
- Provide exceptional customer support to Dutch-speaking clients via phone, email, and live chat.
- Resolve customer inquiries, technical issues, and complaints with a professional and empathetic approach.
- Maintain high levels of customer satisfaction (CSAT) by meeting quality and efficiency benchmarks.
- Document customer interactions accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and provide feedback for service improvements.
- Stay up-to-date with product knowledge and internal policies to provide accurate information.
- Participate in team meetings and training sessions to enhance service quality.
Kualifikasi
- Native or near-native fluency in Dutch (written and spoken).
- Proficiency in English for internal communication and documentation.
- Previous experience in customer service, call center, or technical support roles preferred.
- Excellent communication and problem-solving skills.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Ability to work in a rotating shift pattern, including weekends and public holidays.
- A proactive attitude with the ability to work effectively in a multicultural team.
- Must be legally eligible to live and work in Indonesia or willing to undergo the relevant work visa process.