Deskripsi Pekerjaan
Join Seven Seas Logistics and build a rewarding long-term career in a comfortable, collaborative work environment. We're seeking a dedicated Customer Service Specialist with Export/Import expertise to support our growing operations across Semarang and Surabaya offices. This role is perfect for professionals who thrive in dynamic logistics settings and are passionate about delivering exceptional customer experiences.
As a key member of our logistics team, you'll handle critical export/import documentation, coordinate with international partners, and resolve customer inquiries with precision. Seven Seas Logistics offers a supportive culture where your skills will be valued, and your career growth is prioritized through ongoing training and development opportunities.
Our modern facilities and team-oriented atmosphere provide the ideal foundation for professional success. If you're ready to contribute to Indonesia's leading logistics network while advancing your career, we invite you to apply and become part of our family.
Tanggung Jawab
- Manage customer inquiries and complaints regarding export/import shipments
- Prepare and process critical customs documentation, shipping bills, and certificates
- Coordinate with freight forwarders, carriers, and customs authorities
- Maintain accurate customer records and update logistics databases
- Resolve shipping delays and ensure timely delivery of goods
- Provide proactive shipment status updates to clients
- Collaborate with internal teams for seamless logistics operations
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain, or Business Administration
- Minimum 2 years of experience in customer service or logistics
- Strong knowledge of export/import procedures and documentation
- Proficiency in logistics software and Microsoft Office applications
- Excellent communication skills in Bahasa Indonesia and English
- Detail-oriented with problem-solving abilities
- Ability to work independently and in team environments