Deskripsi Pekerjaan
Are you a dynamic professional with a passion for fintech and customer experience? PT Lumbung Dana Indonesia is rapidly expanding, and we are seeking a highly motivated Customer Service Specialist to join our growing team in Tangerang. In this role, you will be the face of our company, ensuring our users receive top-tier support while navigating our innovative financial platforms.
You will play a pivotal role in maintaining our high standards of service, resolving inquiries with speed and accuracy, and contributing to the overall trust and satisfaction of our financial community. If you possess excellent communication skills, a problem-solving mindset, and a genuine interest in the evolving digital finance sector, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate information regarding company fintech products, loan status, and platform features.
- Resolve customer complaints or technical issues efficiently, escalating complex cases when necessary.
- Maintain detailed records of interactions within the CRM system to ensure follow-ups are completed.
- Work closely with the operations and finance teams to streamline customer verification processes.
- Contribute to the continuous improvement of service protocols by identifying common user pain points.
- Meet or exceed individual and team KPIs related to response time, resolution rate, and customer satisfaction scores.
Kualifikasi
- Bachelor’s degree in any field (Business, Communication, or related field is a plus).
- Minimum 1-2 years of experience in Customer Service, Call Center, or Client Relations, preferably in the Fintech or Banking industry.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong computer literacy and familiarity with CRM software and ticketing systems.
- Proven ability to work under pressure and handle difficult situations with composure.
- Willingness to work on a shifting schedule if required.
- Strong problem-solving skills and attention to detail.