Deskripsi Pekerjaan
Join Dart Global Logistics as a Customer Service Specialist - Imports and become the vital link connecting international supply chains! We're seeking a proactive professional to orchestrate seamless shipment arrangements between local clients and overseas partners. In this dynamic role, you'll be the cornerstone of our logistics operations, ensuring smooth communication, timely coordination, and exceptional service delivery. You'll manage end-to-end import processes, troubleshoot challenges proactively, and maintain client satisfaction through dedicated support. If you thrive in fast-paced environments and excel at bridging communication gaps between global stakeholders, this is your opportunity to make a tangible impact in the logistics industry while growing with a leading Indonesian logistics provider.
Tanggung Jawab
- Liaise effectively with local clients and overseas partners to coordinate shipment arrangements
- Manage import documentation and compliance requirements
- Track shipment progress and provide real-time updates to stakeholders
- Resolve customer inquiries and operational challenges promptly
- Collaborate with vendors to ensure timely service delivery
- Maintain accurate records of all communications and transactions
- Identify process improvements to enhance service efficiency
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain, or Business Administration
- 1-2 years of experience in customer service or logistics operations
- Proficiency in English and Bahasa Indonesia (written/spoken)
- Strong problem-solving and conflict resolution skills
- Familiarity with import/export procedures and documentation
- Excellent communication and interpersonal abilities
- Attention to detail and organizational skills
- Ability to work independently in a fast-paced environment