Deskripsi Pekerjaan
Join Mitracomm Ekasarana as a Customer Service Specialist and make a difference in Indonesia's healthcare landscape! We're seeking passionate professionals to deliver exceptional customer experiences in insurance, hospital, and healthcare services. In this role, you'll be the vital link between patients, medical providers, and insurance companies, ensuring seamless communication and problem resolution. Our dynamic team values dedication to service excellence and continuous learning.
As a key member of our customer service department, you'll handle inquiries, process claims, and provide accurate information while maintaining empathy and professionalism. We offer competitive compensation, comprehensive training, and a collaborative work environment where your contributions are recognized. If you thrive in fast-paced healthcare settings and want to develop your career in customer service, this opportunity is perfect for you!
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding insurance claims, hospital services, and healthcare coverage
- Process insurance claims efficiently while ensuring compliance with company policies
- Resolve customer complaints with empathy and provide timely solutions
- Maintain detailed records of customer interactions and transactions
- Collaborate with medical providers and insurance partners to resolve complex cases
- Continuously update knowledge on healthcare regulations and insurance products
- Meet performance targets for response time and customer satisfaction
Kualifikasi
- High school diploma or equivalent; healthcare/insurance certification preferred
- Minimum 1 year experience in customer service, preferably in healthcare, hospital, or insurance sector
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities with attention to detail
- Proficient in using CRM systems and Microsoft Office applications
- Ability to work under pressure and multitask effectively
- Empathetic customer service approach with professional demeanor