Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences in the fast-paced world of cross-border e-commerce? Tsing Digital Technology Sdn Bhd is looking for a dedicated Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our diverse clientele, ensuring that every interaction reflects our commitment to accuracy and professionalism.
We handle a wide range of services, including travel bookings, online platform support, and global e-commerce inquiries. You will utilize your strong communication skills to resolve issues, process requests, and build lasting relationships with customers. Join us for our June intake and kickstart your career in a supportive environment.
Tanggung Jawab
- Handle customer inquiries via phone, email, and live chat with high professionalism.
- Provide expert support for cross-border e-commerce transactions and logistics.
- Manage travel service bookings, including flight and hotel reservations.
- Ensure accuracy in online booking platforms and update customer records.
- Resolve complex customer issues while maintaining a positive brand image.
- Collaborate with internal teams to improve service processes.
Kualifikasi
- Minimum 1-2 years of experience in customer service or call center operations.
- Proficiency in English with excellent verbal and written communication skills.
- Strong computer literacy and familiarity with CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Problem-solving mindset with a focus on customer retention.
- Passion for the travel or e-commerce industry is highly desirable.