Deskripsi Pekerjaan
Are you a dedicated problem solver with a passion for delivering exceptional service? J&T Cargo, a leader in the logistics and shipping industry, is currently looking for a motivated Customer Service Staff to join our growing team in Gorontalo.
In this role, you will be the face of our company, responsible for ensuring that every customer inquiry, complaint, and delivery issue is handled with professionalism, speed, and empathy. You will play a vital role in maintaining our reputation for reliability by navigating our ticketing system to provide accurate information and effective solutions to our clients.
We are looking for someone who thrives in a fast-paced environment and possesses strong communication skills to bridge the gap between our logistics operations and our valued customers.
Tanggung Jawab
- Manage and resolve customer inquiries via phone, email, and our internal ticketing system.
- Proactively track and monitor shipment status to provide real-time updates to customers.
- Investigate and resolve delivery complaints or issues with a focus on customer retention.
- Maintain accurate and detailed records of all customer interactions in the database.
- Collaborate with the operations and warehouse teams to expedite problem-solving.
- Provide comprehensive information regarding J&T Cargo services, rates, and shipping policies.
- Escalate complex issues to management when necessary while keeping the customer informed.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma/Bachelor’s degree in any field.
- Previous experience in Customer Service, Call Center, or Logistics is preferred.
- Proficiency in computer applications, specifically MS Office and ticketing software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent verbal and written communication skills in Indonesian.
- High attention to detail and ability to multitask effectively.
- Willingness to work in a fast-paced, high-volume environment in Gorontalo.