Deskripsi Pekerjaan
Are you passionate about helping people and looking to build a career in the fast-paced fintech industry? PT. Kredit Utama Fintech Indonesia is looking for a dedicated and empathetic Customer Service Staff to join our professional team in Jakarta Pusat. In this role, you will be the frontline ambassador for our brand, ensuring our customers receive world-class support and seamless resolutions to their inquiries.
We are looking for individuals who thrive in a dynamic environment, possess excellent communication skills, and are driven by a genuine desire to assist users. As a member of our team, you will play a crucial role in maintaining high customer satisfaction levels while working with innovative financial technology solutions. If you are a problem-solver who enjoys working in a collaborative, professional setting, we invite you to apply.
Tanggung Jawab
- Provide professional and efficient support to customers via phone, email, and live chat.
- Identify and analyze customer concerns, offering accurate and timely solutions.
- Maintain comprehensive documentation of customer interactions within the CRM system.
- Educate customers on company products, features, and policies to enhance their experience.
- Collaborate with internal departments to escalate complex technical or billing issues.
- Strive to meet or exceed monthly KPIs regarding response time and customer satisfaction scores.
- Contribute to process improvement by providing feedback on common customer pain points.
Kualifikasi
- Minimum Diploma (D3) degree from any field.
- Minimum 1 year of experience in Customer Service, Call Center, or related fields (fresh graduates are welcome to apply).
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong problem-solving skills and the ability to work under pressure.
- Empathetic, patient, and customer-oriented mindset.
- Proficiency in using Microsoft Office and basic computer systems.
- Able to work on a shifting schedule, including weekends and public holidays if required.