Deskripsi Pekerjaan
Are you a natural leader with a passion for retail excellence? The SM Store is looking for a dedicated Customer Service Supervisor to lead our team at the Nuvali branch. In this dynamic role, you will be the driving force behind our customer experience strategy, ensuring that every client interaction results in satisfaction and loyalty. You will oversee a team of dedicated staff, guiding them to deliver exceptional service that drives sales growth and business profitability.
As a Supervisor, you will manage the day-to-day operations of the store floor, handle complex customer inquiries, and implement strategies to meet sales targets. We value proactive leadership and a customer-centric mindset. If you are ready to take the next step in your career and lead a high-performing team in one of the Philippines' premier lifestyle destinations, we invite you to join us.
Tanggung Jawab
- Lead, mentor, and motivate a diverse team of customer service representatives to ensure high performance and morale.
- Monitor daily sales operations and implement strategies to achieve and exceed revenue targets.
- Handle escalated customer complaints and inquiries with professionalism, empathy, and efficiency.
- Conduct regular training sessions and team meetings to improve product knowledge and service standards.
- Manage inventory levels and coordinate with stock teams to ensure product availability.
- Ensure strict compliance with company policies, safety regulations, and operational procedures.
- Analyze customer feedback to identify trends and improve service delivery.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, or related field is preferred.
- Minimum of 3-5 years of experience in retail customer service or supervisory roles.
- Strong leadership, communication, and interpersonal skills with a focus on team development.
- Proven track record of meeting sales targets and driving customer satisfaction.
- Ability to work flexible hours, including weekends and holidays, as required by the retail environment.
- Proficient in using retail management software and POS systems.