Deskripsi Pekerjaan
Join the dynamic team at Rizal Commercial Banking Corporation (RCBC) as a Customer Service Support Representative and start a rewarding career in the heart of Bonifacio Global City. This is an excellent opportunity for a dedicated professional who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences.
At RCBC, we are committed to building a future fueled by talent and innovation. As a Customer Service Support professional, you will be the front line of our banking operations, ensuring every client interaction is handled with the highest standards of professionalism, efficiency, and care. You will play a pivotal role in strengthening our reputation as a leading universal bank in the Philippines, contributing directly to our mission of providing unparalleled financial services.
Your key responsibilities will include managing complex inquiries via multiple channels, logging and meticulously tracking support tickets, resolving customer concerns promptly, and providing accurate information about our full range of banking products. You will collaborate closely with various internal departments to guarantee seamless service delivery and maximize client satisfaction. Your ability to stay composed under pressure and deliver solutions will be crucial to your success in this role.
This is a contract/temporary position offering a competitive compensation package and the opportunity to work in a vibrant, modern environment in one of Metro Manila's premier business districts, Bonifacio Global City. If you are looking to leverage your customer service skills within the banking sector and grow alongside a prestigious organization, RCBC provides the perfect platform for your career development.
Embrace the chance to build a future with your skills. Aim for greatness together with RCBC! Apply now and become part of a winning team that truly values your contribution, supports your career journey, and celebrates your success.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding RCBC’s banking products, services, and policies.
- Log, track, and resolve customer complaints and issues using the designated CRM system, ensuring strict adherence to SLAs.
- Coordinate with internal departments (e.g., Operations, Credit, Cards) to facilitate complex customer requests and account resolutions.
- Process account maintenance requests, including address changes, card activation, transaction disputes, and balance inquiries.
- Identify upselling and cross-selling opportunities to promote RCBC’s financial solutions and achieve team targets.
- Maintain a high level of product knowledge and ensure full compliance with banking regulations and data privacy standards.
- Prepare and submit daily performance reports, documenting recurring issues and escalating critical incidents to team leads.
Kualifikasi
- College Graduate (Associate or Bachelor's Degree) in any field; Business, Finance, or related disciplines preferred.
- Minimum of 1 year experience in a Customer Service or Call Center environment; exposure to the banking or financial services industry is a significant advantage.
- Excellent verbal and written communication skills in English and Filipino.
- Exceptional problem-solving abilities and the capability to de-escalate tense situations with empathy and tact.
- Proficient in MS Office applications (Word, Excel, Outlook) and experience with CRM software is highly desirable.
- Willing to work onsite in Bonifacio Global City (BGC), Taguig, and amenable to shifting schedules including nights, weekends, and holidays.
- Highly organized with strong attention to detail and the ability to multitask effectively in a fast-paced environment.
- Strong team player with a positive can-do attitude and a genuine commitment to delivering service excellence.