Deskripsi Pekerjaan
Join Smilepoint Dental Centre as a Customer Service Trainee and launch your career in the thriving healthcare industry! We're seeking enthusiastic individuals to provide exceptional patient experiences in a supportive environment. This full-time trainee role offers hands-on training in dental clinic operations, patient communication, and administrative support. You'll work a structured 5-day week (8:30 AM - 6:15 PM) with rotating weekend shifts – no nights or public holidays. Perfect for those looking to grow professionally while making a positive impact on patient care. Our modern facility provides comprehensive training to help you develop essential skills in healthcare customer service, appointment management, and patient record handling. Immediate openings available for motivated candidates ready to start their journey in dental healthcare.
Tanggung Jawab
- Deliver exceptional customer service to patients via phone, email, and in-person interactions
- Manage appointment scheduling and calendar coordination efficiently
- Handle patient inquiries regarding services, insurance, and clinic policies
- Maintain accurate patient records and confidential documentation
- Support administrative functions including billing assistance and data entry
- Collaborate with clinical teams to ensure seamless patient flow
- Adhere to healthcare compliance standards and clinic protocols
Kualifikasi
- High school diploma or equivalent (fresh graduates welcome)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy with proficiency in office software
- Positive attitude with willingness to learn healthcare protocols
- Ability to work flexible hours including weekends
- Customer service experience preferred but not mandatory
- Responsible and reliable work ethic