Deskripsi Pekerjaan
Join Orient Overseas Container Line (OOCL), a global leader in container shipping and logistics. We are currently seeking a detail-oriented and service-driven Customer Service & Vessel Coordination (CSV) specialist to join our dynamic team in Jakarta Pusat.
In this role, you will act as a pivotal link between our clients and vessel operations. You will be responsible for ensuring the seamless flow of shipping documentation, coordinating feeder space, and providing world-class support to our diverse clientele. If you are a problem-solver with a passion for logistics and a commitment to excellence, we invite you to help us deliver high-quality shipping solutions to the global market.
This position offers an excellent opportunity for career growth within an international maritime environment, where your contributions will directly impact operational efficiency and customer satisfaction.
Tanggung Jawab
- Manage and resolve customer inquiries via phone, email, and internal platforms with professionalism and efficiency.
- Oversee accurate and timely submission of export manifests in compliance with international shipping regulations.
- Coordinate feeder vessel space requirements to ensure optimal cargo loading and schedule adherence.
- Prepare, verify, and process comprehensive shipping documentation, including Bills of Lading and cargo manifests.
- Monitor vessel schedules and proactively communicate any changes or delays to stakeholders.
- Collaborate closely with internal logistics and operations teams to resolve booking or equipment issues.
- Maintain high levels of customer service quality, focusing on service level agreement (SLA) targets.
Kualifikasi
- Bachelor’s degree in Logistics, Supply Chain Management, Maritime Studies, or a related field.
- Minimum 1-2 years of experience in Customer Service or Operations, preferably within the shipping or freight forwarding industry.
- Proficiency in MS Office Suite, particularly Excel, and familiarity with logistics management software.
- Strong analytical skills with the ability to manage time-sensitive documentation and data.
- Excellent verbal and written communication skills in both Indonesian and English.
- Demonstrated ability to handle pressure and prioritize tasks in a fast-paced environment.
- A proactive mindset with a strong commitment to service excellence and operational accuracy.