Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Duta Generasi Mandiri is currently seeking a dedicated and professional Customer Service Representative to join our team at the XL Center in Samarinda. In this role, you will be the face of our service, providing high-quality support to customers, resolving inquiries, and ensuring that every interaction reflects our commitment to excellence.
We are looking for individuals who are energetic, communicative, and possess a strong desire to solve problems efficiently. As a Customer Service Representative, you will play a crucial role in maintaining customer loyalty and enhancing the brand reputation of XL Center in the Samarinda region. If you are ready to grow your career in a dynamic telecommunications environment, we invite you to apply today.
Tanggung Jawab
- Provide professional and friendly assistance to customers visiting the XL Center.
- Handle customer inquiries, complaints, and service requests regarding mobile products and services.
- Process transactions, billing payments, and service activations accurately.
- Educate customers on the latest promotions, data plans, and service upgrades.
- Maintain a clean, organized, and welcoming service environment.
- Document customer interactions and feedback in the internal database for reporting.
- Collaborate with the team to meet daily service targets and improve customer satisfaction scores.
Kualifikasi
- Minimum Diploma (D3) or Bachelor’s (S1) degree in any major.
- Fresh graduates are welcome to apply; previous experience in retail or customer service is a plus.
- Possess excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in using computer systems and basic office applications.
- Must be willing to work in a shifting schedule as required.
- Residing in or willing to be placed in Samarinda, Kalimantan Timur.
- A proactive attitude and a high commitment to customer service excellence.