Deskripsi Pekerjaan
Are you a dedicated professional with a passion for helping others? PT Horizon Internusa Persada is seeking a talented Customer Service representative to join our dynamic team in Yogyakarta. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their experience with our brand remains positive.
Your day-to-day will involve managing incoming communications via phone and email, providing detailed information about our products and services, and assisting with account management tasks. We value clear communication and problem-solving skills. If you are looking for a contract opportunity to showcase your customer service expertise and grow within a reputable company, we encourage you to apply.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer complaints, issues, and concerns promptly and effectively.
- Provide accurate information regarding products, services, and company policies.
- Maintain detailed records of all customer interactions and transactions.
- Process orders, returns, and refund requests accurately.
- Collaborate with internal teams to ensure customer needs are met.
- Identify and escalate complex issues to the appropriate management level.
Kualifikasi
- High school diploma or equivalent qualification.
- Excellent verbal and written communication skills in Indonesian and English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work under pressure and meet performance targets.
- Basic computer proficiency and experience with CRM software is a plus.
- Willingness to work on-site in Yogyakarta.