Deskripsi Pekerjaan
Are you a detail-oriented individual looking to kickstart your career in the dynamic world of Fintech? Finture Tech Indonesia is seeking a dedicated Customer Strategy Operation Intern to join our expanding team. In this pivotal role, you will support our Customer Strategy operations by managing reward redemption orders, meticulously tracking shipments, and maintaining comprehensive customer records.
We value reliability and organization. As an intern, you will gain hands-on experience in operational workflows, data management, and customer support strategies. You will work closely with our strategy team to ensure seamless customer experiences and contribute to process improvements. If you are passionate about operations and eager to learn in a fast-paced environment, this is the perfect opportunity for you.
Tanggung Jawab
- Manage and process reward redemption orders with high accuracy and efficiency.
- Track shipment status and proactively resolve any logistics or delivery issues.
- Maintain and update customer databases, ensuring all records are up-to-date and accurate.
- Assist in data analysis to identify trends and improve customer retention strategies.
- Coordinate effectively with logistics partners and internal support teams.
- Prepare weekly operational reports and provide feedback to the strategy team.
- Support ad-hoc projects related to customer experience enhancement.
Kualifikasi
- Currently pursuing a Bachelor’s degree in Business Administration, Management, or a related field.
- Strong organizational skills with a keen eye for detail and accuracy.
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint).
- Basic understanding of CRM software and data entry practices.
- Excellent written and verbal communication skills in English.
- Ability to work collaboratively in a team-oriented environment.