Deskripsi Pekerjaan
Are you a passionate communicator with a knack for building lasting client relationships? Solo Mitra Solusindo is looking for a dynamic Customer Success Specialist to join our high-performing team in Jakarta Utara. In this role, you will be the bridge between our company and our valued clients, ensuring they get the most value out of our solutions while fostering long-term loyalty.
You will work in a fast-paced environment where your ability to solve problems, coordinate across departments, and provide top-tier support will directly impact our growth. We are seeking a proactive individual who thrives on challenges and is dedicated to delivering an exceptional client experience from onboarding to ongoing account management.
Tanggung Jawab
- Manage the end-to-end client onboarding process to ensure a seamless transition and immediate product adoption.
- Act as the primary point of contact for clients, providing proactive support and addressing inquiries in a timely manner.
- Collaborate cross-functionally with Sales, Product, and Technical teams to advocate for client needs and resolve complex issues.
- Identify opportunities for service improvement by gathering client feedback and synthesizing actionable insights.
- Maintain high levels of client satisfaction and retention through regular check-ins and performance reviews.
- Monitor client health metrics and proactively mitigate risks through strategic account planning.
- Develop and maintain strong, trust-based relationships with key stakeholders across various client accounts.
Kualifikasi
- Bachelor’s degree in Business, Communications, Management, or a related field.
- Minimum 1-2 years of experience in Customer Success, Account Management, or a high-volume client-facing role.
- Strong problem-solving skills with the ability to navigate difficult conversations professionally.
- Excellent verbal and written communication skills in both Indonesian and English.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in CRM software and standard office productivity tools (Microsoft Office/Google Workspace).
- Proven track record of maintaining high customer satisfaction ratings.