Deskripsi Pekerjaan
Trip.com Group is seeking a passionate Customer Success Trainee to join our vibrant team in the heart of Raffles Place. This 6-month traineeship offers a unique opportunity to kickstart your global career in the dynamic travel and technology industry. You will gain invaluable hands-on experience in client success strategies, business operations, and account management. Our program is designed to groom future leaders who are ready to drive client satisfaction and contribute to our continued growth. If you are eager to learn, thrive in a dynamic environment, and want to make a real impact, this is the perfect role for you.
Tanggung Jawab
- Assist in managing client relationships and resolving service inquiries promptly.
- Support daily business operations by coordinating between internal departments and external clients.
- Conduct regular follow-ups with clients to ensure high satisfaction levels and retention.
- Analyze client feedback and data to identify trends and propose improvement solutions.
- Prepare detailed reports and presentations for management reviews and project updates.
- Collaborate with the sales and marketing teams to align on client goals and promotional activities.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field.
- Strong verbal and written communication skills in English (Mandarin proficiency is a plus).
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Demonstrated passion for the travel, tourism, and hospitality industry.
- Ability to work independently and effectively in a fast-paced, multicultural team environment.
- Proactive attitude with a strong desire to learn and grow professionally.