Deskripsi Pekerjaan
Are you a high-performer who thrives in a fast-paced environment? Ellora Telecom Philippines, Inc. is seeking a dedicated Customer Support - Account Coordinator to join our dynamic team in Clark Freeport Zone. We operate on a 'Get Sh!t Done' philosophy, meaning we value proactive problem solvers who take ownership of their tasks and deliver results with precision.
In this role, you will act as the primary point of contact for our valued clients, ensuring their account needs are met with excellence and efficiency. You will be juggling multiple priorities in a high-volume environment, making your ability to stay organized and detail-oriented absolutely critical to our collective success. If you are someone who enjoys streamlining processes and providing world-class support, we want to hear from you.
We provide a supportive, collaborative culture where your contributions directly impact our growth. If you are ready to elevate your career with a forward-thinking telecommunications firm, apply today.
Tanggung Jawab
- Serve as the primary liaison between clients and internal departments to resolve account-related inquiries.
- Manage and prioritize multiple client accounts simultaneously, ensuring all service level agreements (SLAs) are met.
- Maintain accurate and up-to-date client records in our CRM system.
- Proactively identify potential account issues and implement effective solutions before they escalate.
- Coordinate administrative workflows to ensure seamless service delivery and operational efficiency.
- Provide detailed reporting on account performance and customer feedback to management.
- Participate in team meetings to align on goals and optimize 'Get Sh!t Done' operational standards.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- At least 2 years of experience in customer support, account management, or administrative roles.
- Exceptional organizational skills with a proven ability to manage multiple priorities.
- Strong written and verbal communication skills in English.
- Advanced proficiency in MS Office Suite and cloud-based CRM platforms.
- Demonstrated ability to remain calm and effective under pressure.
- A proactive, results-driven mindset with a high level of attention to detail.