Deskripsi Pekerjaan
At Premium Automobiles Pte Ltd, we are committed to delivering excellence in automotive sales and service. We are currently seeking a Customer Support Administrator to join our dynamic team in Queenstown. This role is perfect for an individual who enjoys interacting with people and takes pride in making their day smoother. As a key member of our support staff, you will contribute to a seamless customer experience from the first point of contact.
In this role, you will handle a variety of customer inquiries, manage appointment schedules, and support our sales and service teams with administrative tasks. Your ability to communicate effectively and multitask will ensure that our customers receive timely and accurate information. You will be responsible for maintaining customer databases, processing documentation, and coordinating between departments to resolve issues efficiently. We value someone who is proactive, detail-oriented, and passionate about providing high-quality customer service.
We offer a supportive work environment with a competitive salary and benefits package. You will receive training on our systems and processes, and there are opportunities for career advancement within our growing company. Our team culture is built on collaboration, respect, and a shared goal of customer satisfaction.
If you have a positive attitude, strong organizational skills, and a desire to grow, we invite you to apply for this exciting role at Premium Automobiles in Queenstown. Join us and be part of a company that values its employees and customers alike.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and in-person promptly and professionally.
- Schedule and coordinate appointments for service, sales, and test drives.
- Maintain accurate and up-to-date customer records in our database.
- Perform administrative duties including filing, data entry, and report generation.
- Liaise with internal teams (service, sales, parts) to resolve customer issues efficiently.
- Provide detailed product and service information to customers.
- Handle customer complaints with empathy and escalate when necessary.
Kualifikasi
- Minimum of 1 year experience in a customer service or administrative role.
- Excellent communication skills in English (both written and verbal).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong organizational and time management skills.
- Attention to detail and accuracy in data handling.
- Ability to work effectively both independently and as part of a team.
- Diploma in Business Administration or a related field is preferred.
- Positive attitude and willingness to learn.