Deskripsi Pekerjaan
Are you a detail-oriented professional looking for a stable role in the thriving Automotive Industry? Recruit Now is currently seeking a dedicated Customer Support Administrator to join our team in Alexandra North. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with precision and professionalism. This is a 5-day work week position offering a competitive basic salary of $2,300 – $2,600 per month, inclusive of Variable Bonus (VB).
We are looking for an individual who thrives in a fast-paced environment and possesses a strong aptitude for problem-solving. As a Customer Support Administrator, you will be responsible for managing the flow of information between the technical team and clients, assisting with order processing, and maintaining accurate customer records. If you have a passion for providing exceptional service and are ready to advance your career in a dynamic sector, we invite you to apply today.
Tanggung Jawab
- Manage and respond to incoming customer inquiries via phone, email, and chat in a timely manner.
- Process and track automotive service orders and warranty claims accurately.
- Maintain and update the customer database with the latest contact information and transaction history.
- Coordinate with the sales and technical departments to resolve complex customer issues.
- Prepare and send out quotations, invoices, and service reports to clients.
- Handle customer complaints professionally and escalate issues when necessary.
- Assist in daily administrative tasks such as filing, data entry, and filing systems.
Kualifikasi
- GCE 'O' Levels or Diploma in any discipline.
- Minimum 1-2 years of relevant experience in customer support or administrative roles.
- Basic knowledge of the automotive industry or willingness to undergo training.
- Excellent verbal and written communication skills in English.
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
- Strong organizational skills and the ability to multitask effectively.
- Ability to work independently and meet strict deadlines.