Deskripsi Pekerjaan
Launch your BPO career with Foundever! We're seeking passionate Customer Support Agents for our Shaw account, with no prior BPO experience required. This role combines back office operations and voice customer service, offering comprehensive training to help you thrive. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment focused on your growth. Join us to build meaningful customer relationships while developing valuable professional skills in a dynamic setting.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via voice and digital channels
- Process back office transactions and maintain accurate customer records
- Resolve customer issues with empathy and efficiency
- Collaborate with team members to ensure seamless service delivery
- Adhere to quality standards and compliance protocols
- Continuously improve product knowledge and service techniques
- Meet performance metrics for customer satisfaction and resolution rates
Kualifikasi
- High school diploma or equivalent (college graduates welcome)
- Excellent communication skills in English
- Strong problem-solving and multitasking abilities
- Basic computer literacy and data entry proficiency
- Customer service mindset with patience and adaptability
- No BPO experience required – full training provided
- Ability to work in a fast-paced environment