Deskripsi Pekerjaan
Are you a detail-oriented professional looking to build your career in a dynamic environment? PERSOL is seeking a dedicated Customer Support Assistant to join our team in the Changi area. This is a fantastic opportunity to secure a stable 1-year contract role with a reputable company, offering a competitive salary and an attractive 1-month completion bonus upon successful fulfillment of the contract.
In this role, you will be the frontline representative ensuring exceptional service standards. You will thrive in an environment that values communication, efficiency, and proactive problem-solving. Whether you are interacting with clients or coordinating internal workflows, your contribution will directly impact our operational success.
We offer a structured working environment with flexible shift options (Monday-Friday or Tuesday-Saturday). If you are looking to gain industry experience, sharpen your customer service skills, and work in a collaborative team, we invite you to apply today.
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Resolve customer complaints or issues promptly, ensuring a high level of satisfaction.
- Collaborate with internal departments to facilitate smooth order fulfillment and service delivery.
- Prepare daily, weekly, and monthly reports on customer service metrics.
- Assist with administrative tasks to support the office operations team.
- Keep updated on product and service knowledge to provide accurate information to clients.
- Adhere to company policies and safety protocols while operating within the facility.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in any field.
- At least 1-2 years of experience in customer support, retail, or administrative roles.
- Strong communication skills in English, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to commit to a 1-year contract duration.
- Must be comfortable with shift work (M-F or Tue-Sat schedules).
- Highly organized with a proactive approach to problem-solving.
- Customer-centric mindset with a friendly and professional demeanor.