Deskripsi Pekerjaan
Are you looking to kickstart your professional career in a fast-paced and supportive environment? Work Avenue And Business Solutions Incorporated is currently seeking motivated and customer-oriented individuals to join our team in Bacolod City as a Customer Support Associate. This is an excellent opportunity for high school graduates and fresh starters who are eager to develop their communication skills and gain hands-on experience in the BPO industry.
As an onsite Customer Support Associate, you will be the frontline representative of our clients, ensuring that every customer receives prompt, accurate, and professional assistance. We pride ourselves on creating a workplace that fosters growth, providing comprehensive training, and offering a steady career path for those who demonstrate dedication and a positive attitude. If you have a passion for helping others and thrive in a collaborative environment, we want to meet you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies to resolve customer issues.
- Maintain high levels of customer satisfaction by delivering a positive and helpful service experience.
- Document all customer interactions accurately in the company’s CRM system.
- Collaborate with team members and supervisors to improve service quality and efficiency.
- Follow established standard operating procedures to ensure data privacy and security.
- Meet daily and weekly performance metrics, including response time and customer satisfaction scores.
Kualifikasi
- High School or Senior High School graduate.
- No prior BPO experience required; entry-level applicants are highly encouraged to apply.
- Strong verbal and written English communication skills.
- Excellent active listening and problem-solving abilities.
- Ability to work in an onsite office environment in Bacolod City.
- Basic computer literacy and proficiency with common office software.
- Patient, empathetic, and detail-oriented personality.
- Ability to work in rotating shifts, including weekends and holidays if required.