Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for providing exceptional service? Intercountry-ICB Philippines Inc is looking for a dedicated Customer Support Associate to join our growing team in Cebu City. In this role, you will play a vital part in our ESL training operations by delivering high-quality, non-voice support to our students and partners.
We prioritize clear, professional communication and efficient problem-solving. As an office-based associate, you will work in a collaborative environment designed to foster career growth and professional excellence. If you have a knack for written communication and enjoy helping others achieve their educational goals, we want to hear from you.
Tanggung Jawab
- Manage and resolve high-volume customer inquiries via email with accuracy and empathy.
- Maintain a deep understanding of our ESL training programs to provide precise information to users.
- Document all interactions clearly and concisely in our support management system.
- Coordinate with internal departments to address complex student concerns or technical issues.
- Monitor support queues to ensure all inquiries are handled within established turnaround times.
- Maintain a high standard of professional written communication that reflects our company brand.
- Participate in team meetings and training sessions to improve service quality and efficiency.
Kualifikasi
- At least 1-2 years of experience in customer support, preferably in a non-voice or BPO environment.
- Exceptional written English communication skills with impeccable grammar and punctuation.
- Strong problem-solving abilities and a high level of attention to detail.
- Proficiency in basic office software and CRM tools.
- Ability to work efficiently in an office-based environment.
- A positive, service-oriented attitude with the ability to handle multiple tasks under pressure.
- Fresh graduates with a strong command of the English language are encouraged to apply.