Deskripsi Pekerjaan
Are you ready to elevate your career with a global leader? Accenture is looking for a dynamic and service-oriented Customer Support Associate to join our insurance operations team in Alabang. In this role, you will be the bridge between our clients and their peace of mind, providing high-quality support and administrative excellence.
We are seeking individuals who are passionate about problem-solving and eager to grow within a world-class environment. You will be handling customer inquiries, resolving policy-related concerns, and ensuring that our service standards remain at the pinnacle of the insurance industry. If you have a knack for clear communication and a drive to succeed, Accenture is the perfect place to build your professional foundation.
Join a diverse, collaborative team where your growth is our priority. We provide world-class training, industry-leading benefits, and a culture that values innovation and individual excellence.
Tanggung Jawab
- Address and resolve customer inquiries via phone, email, and chat with professionalism and empathy.
- Process insurance policy documentation and ensure data accuracy in the system.
- Educate clients on insurance coverage, billing, and policy benefits to ensure transparency.
- Collaborate with internal departments to troubleshoot and resolve complex client issues.
- Maintain high levels of customer satisfaction (CSAT) by adhering to quality standards and timelines.
- Document all customer interactions accurately in the CRM database.
- Participate in team meetings and training sessions to stay updated on product knowledge and compliance requirements.
Kualifikasi
- Completed at least 2 years of College education or Senior High School graduate with relevant experience.
- Excellent verbal and written communication skills in English.
- Previous experience in BPO, insurance, or customer service is a significant advantage.
- High level of comfort using computers and navigating multiple web-based applications simultaneously.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Ability to work in shifting schedules, including weekends and holidays if required.
- Strong attention to detail and ability to handle sensitive information with confidentiality.