Deskripsi Pekerjaan
Join Lewis Personnel Management as a Customer Support Engineer and become the technical backbone of our IT solutions! We're seeking a dedicated professional to deliver exceptional technical assistance to our diverse client base. In this pivotal role, you'll diagnose and resolve complex IT issues, implement system optimizations, and ensure seamless user experiences. Our collaborative environment values innovation and continuous learning, offering opportunities to expand your expertise across cutting-edge technologies. With competitive compensation and a commitment to professional growth, this position is ideal for tech-savvy individuals passionate about bridging technical solutions with customer satisfaction.
Tanggung Jawab
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and troubleshoot complex system issues using remote access tools
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Collaborate with engineering teams to resolve escalated incidents and implement permanent solutions
- Conduct system health checks and proactively identify potential risks
- Train end-users on new technologies and best practices
- Monitor ticket queues and ensure SLA compliance for all client interactions
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 3+ years of experience in enterprise-level technical support
- Proficiency in Windows Server administration and virtualization technologies
- Strong understanding of network protocols and security best practices
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Excellent written and verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira Service Desk)