Deskripsi Pekerjaan
Join Kanry Search as a Customer Support Executive and unlock exceptional career growth with both local and international exposure opportunities. We offer a competitive remuneration package complemented by a performance bonus structure designed to reward your dedication and excellence. As a key member of our retail support team, you'll be instrumental in delivering outstanding customer experiences while building a rewarding career path in a dynamic environment.
This role provides a unique platform to develop your professional skills in customer relationship management, problem-solving, and retail operations. Whether you're assisting with product inquiries, processing transactions, or resolving complex issues, you'll gain valuable experience that opens doors to advancement within our organization and beyond.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels
- Process orders, returns, and exchanges efficiently
- Resolve customer complaints and issues with empathy and professionalism
- Maintain accurate customer records and documentation
- Collaborate with sales and operations teams to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in retail or related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with CRM software and Microsoft Office applications
- Ability to work flexible hours including weekends if required
- Positive attitude with customer-first mindset