Deskripsi Pekerjaan
Cloudstaff, recognized as the #1 workplace everywhere, is actively seeking a dedicated and professional Customer Support Intermediate Associate to join our expanding team in Ortigas, Metro Manila. As a premier provider of remote staffing solutions, Cloudstaff is committed to fostering a positive, inclusive, and high-performance culture where our employees can thrive and build long-term careers.
In this role, you will be the frontline ambassador for our clients, handling inquiries with empathy, precision, and efficiency. You will utilize state-of-the-art CRM tools to resolve issues, manage tickets, and ensure every customer interaction leaves a positive impression. Your ability to listen, analyze, and communicate will be key to your success in this fast-paced and rewarding environment.
Cloudstaff places a high value on its people. We offer competitive compensation packages, comprehensive health benefits, and extensive opportunities for professional development. Our modern office in Ortigas provides a collaborative space equipped with the latest technology to support your success. If you are a results-oriented individual with a genuine passion for helping others, join Cloudstaff and discover why we are consistently voted a top employer. Take the next step in your customer service career today!
In this role, you will be the frontline ambassador for our clients, handling inquiries with empathy, precision, and efficiency. You will utilize state-of-the-art CRM tools to resolve issues, manage tickets, and ensure every customer interaction leaves a positive impression. Your ability to listen, analyze, and communicate will be key to your success in this fast-paced and rewarding environment.
Cloudstaff places a high value on its people. We offer competitive compensation packages, comprehensive health benefits, and extensive opportunities for professional development. Our modern office in Ortigas provides a collaborative space equipped with the latest technology to support your success. If you are a results-oriented individual with a genuine passion for helping others, join Cloudstaff and discover why we are consistently voted a top employer. Take the next step in your customer service career today!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate and detailed information regarding client products, services, and company policies.
- Troubleshoot, investigate, and resolve customer issues or complaints effectively.
- Document and update customer records in the CRM system with meticulous attention to detail.
- Escalate complex or unresolved issues to senior team members or management as needed.
- Meet or exceed key performance indicators (KPIs) relating to customer satisfaction, response time, and quality.
- Contribute to team meetings and projects to improve overall support processes.
Kualifikasi
- At least 1-2 years of experience in a customer service or call center role is highly preferred.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving skills and a customer-centric mindset.
- Proficient with CRM software, Zendesk, Salesforce, or similar platforms is an advantage.
- Comfortable using Microsoft Office 365 applications (Word, Excel, Outlook).
- Willing to work full-time on-site in Ortigas, Metro Manila.
- Able to work in shifting schedules, including weekends and holidays, if required.
- Associate's or Bachelor's degree in any field is a plus, but not required.