Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for sales operations and data management? PERSOL is currently seeking a dedicated Customer Support Officer to join our dynamic team in Geylang Bahru. This role is pivotal in bridging the gap between our sales teams and our valued clients, ensuring seamless transaction flows and exceptional service delivery.
As a Customer Support Officer focusing on Sales Operations, you will play a critical role in maintaining the accuracy of our sales data and supporting the administrative backbone of our commercial activities. We are looking for an individual who thrives in a fast-paced environment and possesses advanced proficiency in Microsoft Excel to handle complex reporting and data reconciliation tasks. If you are an excellent communicator with a proactive approach to problem-solving, this is an ideal opportunity to grow your career with a leading recruitment and HR solutions firm.
You will be responsible for managing end-to-end order processing, coordinating with various internal stakeholders, and ensuring that all customer inquiries are handled with the utmost professionalism. Your ability to interpret data and provide actionable insights will contribute directly to our operational efficiency. At PERSOL, we value teamwork, excellence, and continuous improvement, offering a supportive work environment where your contributions are recognized and rewarded.
Tanggung Jawab
- Manage and process sales orders accurately within the internal database and CRM systems.
- Act as the primary point of contact for customer inquiries regarding orders, pricing, and delivery schedules.
- Utilize advanced Microsoft Excel functions (Pivot Tables, VLOOKUP) to generate and analyze sales reports.
- Coordinate closely with the logistics and warehouse teams to ensure timely fulfillment of customer requests.
- Monitor sales performance metrics and provide administrative support to the sales department.
- Identify and resolve discrepancies in billing, shipping, or order documentation.
- Assist in the maintenance of customer records and data integrity within company platforms.
- Support the implementation of process improvements to enhance sales operations efficiency.
Kualifikasi
- Possess a recognized Diploma in Business Administration, Sales, or a related discipline.
- Minimum of 1-2 years of experience in customer service, sales support, or office administration.
- Expert-level proficiency in Microsoft Excel is a mandatory requirement for this role.
- Excellent command of written and verbal English to communicate effectively with diverse stakeholders.
- Strong analytical mindset with a keen eye for detail and data accuracy.
- Proven ability to multitask and manage competing priorities under tight deadlines.
- Positive attitude with a strong commitment to providing high-quality customer service.
- Ability to work independently as well as collaboratively within a team setting.