Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for sales operations and data management? PERSOL is seeking a dedicated Customer Support Officer to join our dynamic team in the Central Region. In this role, you will be the backbone of our sales support functions, ensuring seamless billing operations and data accuracy to empower our sales force.
The ideal candidate will be a proactive problem-solver who excels in fast-paced environments. You will be responsible for bridging the gap between customer inquiries and operational efficiency, leveraging your proficiency in Microsoft Excel to streamline our reporting and billing processes. Join a reputable global firm where your analytical skills will be valued and your professional growth is a priority.
Tanggung Jawab
- Manage daily sales operations support, ensuring accurate documentation and processing.
- Execute precise billing procedures and reconcile sales figures to ensure financial accuracy.
- Provide prompt and professional support to both internal sales teams and external clients.
- Utilize advanced Excel functions to generate regular sales performance reports and operational metrics.
- Maintain and update customer databases with high levels of integrity and confidentiality.
- Collaborate with cross-functional departments to resolve billing discrepancies or operational bottlenecks.
- Assist in the preparation of sales contracts, invoices, and necessary administrative documentation.
Kualifikasi
- Minimum GCE 'A' Levels or Diploma in Business Administration, Finance, or a related field.
- Proven proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, and data manipulation is essential).
- At least 1-2 years of experience in customer support or sales administration.
- Strong analytical mindset with an eagle eye for numerical accuracy.
- Excellent verbal and written communication skills in English.
- Ability to multitask effectively while meeting strict billing and reporting deadlines.
- A service-oriented attitude and the ability to work independently within a team environment.