Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for sales operations and data management? PERSOL is seeking a dedicated Customer Support Officer to join our dynamic team in the Central Region. In this role, you will act as the backbone of our sales operations, ensuring that data flows seamlessly and customer inquiries are handled with precision.
We are looking for an individual who thrives in a fast-paced environment and possesses exceptional skills in Microsoft Excel. You will be responsible for managing critical sales documentation, performing data entry, and supporting the sales team to achieve operational excellence. If you are organized, proactive, and ready to take the next step in your administrative career, we want to hear from you.
Tanggung Jawab
- Manage and process incoming customer sales inquiries and requests with a high degree of accuracy.
- Maintain and update sales databases, ensuring all records are current and compliant with company standards.
- Generate regular reports and dashboards using advanced Excel functions to support sales performance tracking.
- Coordinate with internal departments to resolve operational bottlenecks and ensure timely order fulfillment.
- Assist the sales team in preparing presentations, quotes, and contract documentation.
- Perform regular data audits to identify and rectify discrepancies within the sales management system.
- Provide high-quality administrative support to improve overall team productivity and office efficiency.
Kualifikasi
- Diploma or equivalent professional qualification in Business, Administration, or a related field.
- Advanced proficiency in MS Office Suite, with a heavy emphasis on Microsoft Excel (VLOOKUPs, Pivot Tables, Formulas).
- Proven experience in a customer support or sales operations administrative role.
- Strong organizational skills with an uncompromising attention to detail.
- Ability to multitask and prioritize workload in a time-sensitive environment.
- Excellent communication skills, both written and verbal, for effective professional correspondence.
- Analytical mindset with the ability to troubleshoot process issues independently.