Deskripsi Pekerjaan
Join Renren Giantly Philippines as a Customer Support Representative and become the vital link between our users and technical solutions. In this dynamic role, you'll deliver exceptional customer experiences by resolving technical inquiries across multiple channels including email, live chat, and phone calls. Collaborate closely with technical teams to troubleshoot complex issues, ensuring timely resolutions that drive customer satisfaction. This position requires strong problem-solving skills and a passion for helping customers navigate their technical challenges while maintaining a positive, professional demeanor.
Tanggung Jawab
- Resolve technical user issues via email, chat, and phone support channels
- Collaborate with technical teams to escalate and resolve complex problems
- Document all customer interactions and solutions in support systems
- Provide clear, accurate information about products and services
- Maintain high customer satisfaction through empathetic communication
- Meet performance metrics for response time and resolution rates
- Continuously update knowledge on new products and technical solutions
Kualifikasi
- High school diploma; college degree preferred
- 1+ years customer service or technical support experience
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting abilities
- Proficiency with CRM and support ticket systems
- Ability to work independently in a fast-paced environment
- Patience and empathy when handling customer concerns