Deskripsi Pekerjaan
Golden Dragon Motor Sales Corp, a premier automotive dealership in Davao City, is seeking a talented Customer Support Representative to enhance our customer service team. As the first point of contact for our valued clients, you will be responsible for delivering outstanding support via phone, email, and chat. Your role will involve assisting customers with vehicle inquiries, scheduling test drives, coordinating service appointments, and resolving any issues they may encounter. Your dedication to providing accurate information and timely solutions will contribute to the overall satisfaction of our customers and the success of our business.
In this position, you will manage a variety of tasks including processing orders, handling payment inquiries, and maintaining detailed records of interactions. You will work closely with the sales and service departments to ensure every customer receives a seamless experience from start to finish. Your ability to multitask, prioritize, and stay organized is essential in our dynamic call center environment.
The ideal candidate will have strong communication skills in English, basic computer proficiency, and a willingness to learn. Prior experience in a call center or customer service role is an advantage but not required. We value attitude over experience and are committed to providing the training needed for success.
We believe in nurturing talent and providing growth opportunities. As a Customer Support Representative, you will undergo comprehensive training to equip you with the knowledge and tools needed to excel. We offer a supportive team culture, competitive compensation, and clear career progression paths. If you are a motivated individual with a passion for helping others and an interest in the automotive industry, we encourage you to apply.
Tanggung Jawab
- Handle incoming calls and emails from customers regarding vehicle inquiries, service appointments, and parts orders.
- Provide accurate information about products, pricing, and promotions.
- Resolve customer complaints and issues in a timely and professional manner.
- Process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions.
- Coordinate with the sales and service departments to ensure customer satisfaction.
- Meet or exceed performance metrics such as call handling time and customer satisfaction scores.
Kualifikasi
- High school diploma or equivalent; college degree preferred.
- Previous experience in a call center or customer service role is an advantage.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced environment and handle stressful situations.
- Basic computer proficiency and familiarity with CRM systems.
- Must be willing to work in Davao City and on shifting schedules if required.