Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? Concentrix is currently seeking motivated and dynamic individuals to join our team as a Customer Support Representative for our premium Shaw account. We aren't just another BPO company; we are a global community of game-changers, innovators, and problem-solvers dedicated to shaping the future of tech, finance, and telecommunications.
In this blended role, you will be the face of the Shaw brand, providing top-tier assistance to customers via various channels including voice, email, and chat. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to hear from you. We offer a competitive salary package, comprehensive health benefits, and a culture that celebrates your professional growth and personal well-being.
Join us today and discover why Concentrix is the perfect place to build your career and reach your full potential in the heart of Mandaluyong City.
Tanggung Jawab
- Manage incoming customer inquiries via multiple channels including voice, chat, and email to ensure prompt resolution.
- Provide accurate information regarding Shaw products, services, and billing inquiries.
- Troubleshoot technical concerns and guide customers through resolution steps effectively.
- Maintain high levels of customer satisfaction by delivering professional and empathetic support.
- Document customer interactions accurately within the CRM system for future reference and quality tracking.
- Collaborate with team leads and peers to share best practices and improve service delivery.
- Adhere to quality standards, compliance regulations, and performance KPIs set by the account.
Kualifikasi
- Completed at least 2 years of college education or a Senior High School graduate with relevant experience.
- Excellent verbal and written communication skills in English.
- Strong computer navigation skills and ability to multitask across different platforms.
- Previous experience in a customer service, sales, or technical support role is highly preferred but not required.
- Ability to work in a fast-paced, high-pressure environment with shifting schedules.
- Strong problem-solving skills and a proactive approach to learning.
- Commitment to delivering exceptional customer experiences and maintaining brand integrity.