Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry? Work Avenue And Business Solutions Incorporated is seeking motivated individuals to join our growing team in Cagayan de Oro! We are currently hiring Customer Support Representatives for a telecommunications account that offers a stable environment, competitive compensation, and excellent career growth opportunities.
As an onsite Customer Support Representative, you will be the voice of our brand, providing world-class assistance to our international customers. Whether you are a fresh graduate or an experienced professional looking for a fresh start, we provide comprehensive training to ensure your success. We also offer relocation support for the right candidates looking to move to beautiful Cagayan de Oro. If you are passionate about helping others and eager to develop your communication skills, we want to hear from you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, or chat regarding telecommunications services.
- Provide accurate and efficient information to resolve customer concerns on the first contact.
- Maintain a high level of customer satisfaction by delivering professional and empathetic service.
- Document customer interactions and account updates accurately in our CRM system.
- Collaborate with team leaders and support staff to troubleshoot complex technical or billing issues.
- Stay updated on new product features, service changes, and company policies.
- Meet or exceed daily and monthly performance metrics including Quality Scores and Average Handling Time.
Kualifikasi
- Open to High School graduates and Senior High School (SHS) graduates.
- No prior BPO experience required; entry-level applicants are highly encouraged to apply.
- Strong verbal and written communication skills in English.
- Ability to multitask and navigate computer applications proficiently.
- Positive attitude, strong interpersonal skills, and a willingness to learn.
- Flexible to work in shifting schedules, including weekends and holidays.
- Must be willing to work onsite in Cagayan de Oro.