Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic office environment? Transfingo Pte Ltd is looking for a dedicated Customer Support & Service Officer to join our growing team in the heart of Miri, Sarawak.
As a key member of our Administration & Office Support team, you will be the friendly, professional voice and face of our company. We are seeking a highly motivated and customer-centric individual to fill this crucial role. Based in the vibrant Miri town area, this position is perfect for someone who takes pride in solving problems and ensuring client happiness. You will be the bridge between our company and our valued customers, handling everything from routine inquiries to complex issue resolution.
What We Offer:
- Competitive salary package within the RM 2,500 – RM 3,500 range.
- Standard working hours: Monday – Friday, 9:00 AM – 6:00 PM.
- Prime location in Miri town area (convenient and accessible).
- A supportive team culture with opportunities for professional growth and development.
- The chance to work in a stable environment with a reputable company.
In this role, you will have the opportunity to develop your administrative and communication skills in a fast-paced setting. You will work closely with various departments to ensure that our service standards are consistently met. We value a 'can-do' attitude and a willingness to learn. Transfingo is committed to investing in our employees, providing you with the tools and training needed to excel in your role and advance your career.
If you are proactive, organized, and ready to take on a challenging yet rewarding role, we encourage you to apply and become a part of the Transfingo family.
Tanggung Jawab
- Act as the primary point of contact for customer inquiries via phone, email, and in-person interactions, ensuring a professional and courteous experience.
- Efficiently resolve customer complaints and service issues, escalating complex matters to the appropriate departments when necessary.
- Process customer orders, applications, and service requests accurately and in a timely manner within the company's systems.
- Maintain meticulous and confidential records of customer interactions, transactions, and feedback.
- Liaise with internal teams, including operations and logistics, to ensure seamless service delivery and timely resolution of issues.
- Provide comprehensive administrative support to the office, including data entry, filing, and document preparation.
- Assist in generating periodic reports on customer service metrics and team performance.
- Uphold the company's high standards for quality and professionalism in every customer interaction.
Kualifikasi
- Diploma or Degree in Business Administration, Communication, or a closely related field.
- Minimum 1-2 years of experience in a customer support, service, or administrative role.
- Exceptional verbal and written communication skills in English and Bahasa Malaysia.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Excellent organizational skills with the ability to multitask and prioritize workload effectively.
- A positive, empathetic, and professional attitude with a strong team spirit.
- Willingness to work full-time in the Miri town area.