Deskripsi Pekerjaan
Are you looking to kickstart your career with a global-minded team? AStella International is currently seeking a highly motivated and detail-oriented Customer Support Specialist to join our expanding team in Bacoor City, Cavite. We pride ourselves on providing high-quality service and seamless administrative support, and we are looking for someone who shares our commitment to excellence.
In this role, you will be at the forefront of our operations, acting as a key point of contact for our clients. You will undergo comprehensive training in specialized processes, including I-9 verification, E-Verify compliance, and Social Security Number (SSN) procedures. This is an incredible opportunity to gain specialized administrative experience while developing your professional communication and problem-solving skills in a fast-paced, supportive environment.
At AStella International, we value growth and internal development. Whether you are an experienced customer service professional or looking to pivot into a technical administrative role, our team provides the environment you need to thrive. Join us and contribute to a company that prioritizes accuracy, efficiency, and professional development.
Tanggung Jawab
- Provide exceptional customer service and support to clients via various communication channels.
- Manage end-to-end verification processes, including I-9, E-Verify, and SSN documentation.
- Ensure 100% compliance with standard operating procedures and data privacy regulations.
- Collaborate with internal departments to resolve client inquiries and administrative bottlenecks.
- Maintain accurate and up-to-date client records in our internal management system.
- Proactively identify areas for process improvement to enhance team productivity.
- Participate in regular team briefings and ongoing professional development training.
Kualifikasi
- Minimum of 1 year experience in a customer service, administrative, or BPO role.
- Strong command of the English language, both written and verbal.
- High level of attention to detail and ability to handle sensitive documentation.
- Strong computer literacy and proficiency in MS Office or G-Suite.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Excellent interpersonal skills and a professional demeanor.
- Willingness to learn new software systems and specialized compliance procedures.
- Must be based in or willing to commute to Bacoor City, Cavite.