Deskripsi Pekerjaan
Join ADP (Adyabina Putramas), a rapidly growing presence across Southeast Asia, as we expand our customer support and sales administration team. This pivotal role combines customer relationship management with sales operations excellence, making you the backbone of our client experience and sales pipeline efficiency. You'll be instrumental in maintaining our reputation for exceptional service while supporting critical sales processes. Our dynamic environment offers continuous learning opportunities and career growth within an international company. If you thrive in fast-paced settings where your organizational skills directly impact customer satisfaction and sales success, this role is your opportunity to make a meaningful impact while developing versatile administrative expertise.
Tanggung Jawab
- Manage customer inquiries via phone, email, and chat channels with timely resolution
- Process sales orders, maintain accurate transaction records, and ensure data integrity
- Coordinate with sales teams to support client acquisition and retention initiatives
- Generate performance reports and analyze customer feedback for service improvements
- Update and maintain CRM databases with accurate client information and interaction history
- Assist in developing customer service protocols and sales administration workflows
- Collaborate with cross-functional teams to ensure seamless customer experiences
Kualifikasi
- High school diploma with 1-2 years in customer service or sales administration
- Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce, HubSpot)
- Exceptional communication skills in both English and Bahasa Indonesia
- Strong attention to detail with data entry accuracy and organizational abilities
- Proven problem-solving skills with customer-focused mindset
- Ability to multitask in fast-paced environment while meeting deadlines
- Basic knowledge of sales processes and customer lifecycle management