Deskripsi Pekerjaan
Are you a dynamic communicator looking to jumpstart your career in the telecommunications industry? Torch Solutions is currently experiencing massive growth and we are seeking highly motivated Customer Support Specialists to join our Cagayan de Oro team. This is a fantastic opportunity to work in a fast-paced environment where your dedication is rewarded with clear paths for career advancement.
As a Customer Support Specialist, you will be the voice of our brand, ensuring that our telco subscribers receive world-class service. We provide comprehensive training to help you master our products, resolve technical inquiries, and build rapport with diverse customers. If you are passionate about technology, thrive on solving problems, and enjoy helping others, we want to hear from you!
At Torch Solutions, we don't just offer jobs; we offer careers. Join us today and become part of a supportive, performance-driven culture.
Tanggung Jawab
- Handle inbound and outbound inquiries via phone, chat, and email regarding telecommunication services.
- Troubleshoot technical issues related to internet connectivity and mobile services.
- Provide accurate information regarding billing, account status, and service plans.
- Document customer interactions and resolutions clearly within our internal CRM system.
- Escalate complex technical or billing concerns to the appropriate department as per company guidelines.
- Maintain high levels of customer satisfaction and meet team-based performance metrics.
- Stay updated on new product features, service changes, and policy updates.
Kualifikasi
- Completed at least 2 years in college or a Senior High School graduate.
- Excellent communication skills in English, both verbal and written.
- Customer-oriented mindset with a strong ability to solve problems under pressure.
- Basic knowledge of telecommunication products and troubleshooting processes.
- Willingness to work on a shifting schedule, including weekends and holidays.
- Ability to multitask and navigate multiple software applications simultaneously.
- Strong computer literacy and typing skills.