Deskripsi Pekerjaan
Join Concentrix as a Customer Support Specialist (Ticketing & Chat) and become a vital part of our global support team. This non-voice role focuses on delivering exceptional technical assistance to international advertisers through chat and ticketing platforms. You'll resolve complex technical issues, provide clear solutions, and ensure seamless customer experiences—all while working in a dynamic, collaborative environment. Perfect for tech-savvy individuals who excel in written communication and problem-solving, this position offers competitive compensation and opportunities for professional growth in the customer service industry.
Your expertise will directly impact client satisfaction by addressing technical inquiries efficiently and maintaining detailed documentation in ticketing systems. We value analytical thinkers who can diagnose problems quickly and communicate solutions effectively. With comprehensive training and ongoing support, you'll develop advanced technical skills while contributing to our mission of delivering world-class customer service. Join us to build a rewarding career in non-voice technical support with a leading global provider.
Tanggung Jawab
- Provide real-time technical support to global advertisers via chat and ticketing systems
- Diagnose and resolve technical issues with precision and professionalism
- Document all interactions, solutions, and follow-up actions in ticketing platforms
- Collaborate with cross-functional teams to address complex technical challenges
- Maintain service level agreements (SLAs) for response and resolution times
- Continuously update knowledge base with product updates and troubleshooting guides
- Identify trends in customer inquiries to improve support processes
Kualifikasi
- Strong written communication skills with excellent grammar and clarity
- Previous experience in technical support, preferably non-voice environments
- Proficiency with ticketing systems (e.g., Zendesk, Jira) and chat platforms
- Ability to troubleshoot technical issues independently and efficiently
- Customer-focused mindset with problem-solving orientation
- High school diploma or equivalent; college education preferred
- Adaptability to fast-paced, evolving technical environments