Deskripsi Pekerjaan
Join PT NEXT PAGE LINE as a remote Customer Support Specialist dedicated to providing exceptional service for Tokutei Ginou administration. This exciting opportunity allows you to work remotely while supporting candidates with their administrative needs. As a key member of our team, you'll be the first point of contact for customers, ensuring their inquiries are resolved efficiently and professionally.
We are seeking a dedicated professional with strong Japanese language skills to join our growing team. This role offers the flexibility of remote work while making a significant impact on our customer satisfaction goals. If you're passionate about customer service and have a command of the Japanese language, this position is perfect for you.
PT NEXT PAGE LINE values its employees and offers a supportive work environment where you can develop your skills and grow professionally. We provide competitive compensation and the opportunity to work with a diverse team of professionals who share your commitment to excellence.
Tanggung Jawab
- Provide remote customer support for Tokutei Ginou candidates
- Handle administrative tasks efficiently and accurately
- Communicate effectively in Japanese (N3 level or higher)
- Manage customer inquiries and resolve complaints promptly
- Maintain detailed records of customer interactions
- Collaborate with team members to resolve complex issues
- Ensure high-quality service standards are consistently met
- Assist in developing and improving customer service processes
Kualifikasi
- Japanese language proficiency at N3 level or higher
- Previous experience in customer service or call center environment
- Excellent communication skills in both Japanese and Indonesian
- Ability to work independently in a remote setting
- Strong problem-solving and critical thinking abilities
- Basic computer literacy with proficiency in office software
- Attention to detail and accuracy in administrative tasks
- Ability to handle confidential information with discretion