Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service in one of the world's most beautiful destinations? We are looking for a dedicated Customer Support Specialist to join our team in the heart of Ubud, Bali. In this role, you will be the face of our brand, providing expert product education and ensuring every customer interaction is handled with professionalism, warmth, and care.
As a Customer Support Specialist, you will play a pivotal role in driving customer satisfaction and retention. We value individuals who are proactive, patient, and able to communicate complex information in a clear and engaging manner. Whether answering inquiries or guiding customers through our product features, your goal is to create a seamless and positive experience that reflects our commitment to excellence.
Tanggung Jawab
- Provide high-quality support to customers via phone, email, and in-person channels.
- Educate clients on product features, benefits, and usage to ensure maximum satisfaction.
- Resolve customer inquiries and concerns promptly and professionally.
- Maintain accurate records of customer interactions and feedback in the internal database.
- Collaborate with the internal team to improve service processes and product knowledge.
- Act as a brand ambassador by delivering friendly and empathetic service.
- Stay up-to-date with product updates and industry trends to provide accurate assistance.
Kualifikasi
- Minimum of 1 year of experience in Customer Service, Call Center, or Retail roles.
- Excellent communication skills in both Indonesian and English (verbal and written).
- Strong interpersonal skills with a patient and problem-solving mindset.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency with basic computer applications and digital communication tools.
- High school diploma or equivalent; relevant certification is a plus.
- Residing in or willing to relocate to Ubud, Bali.