Deskripsi Pekerjaan
Are you a fresh graduate looking to kickstart your career in customer service? Intellipro Group is seeking motivated individuals for our Customer Support (Voice Account) position in Makati. This is an excellent opportunity to gain valuable experience in a dynamic call center environment, handling blended voice support and managing global ticketing platforms.
As a Customer Support Specialist, you will be the first point of contact for our clients, providing exceptional service and resolving inquiries efficiently. This role operates on a graveyard shift schedule, offering flexibility for those who prefer evening or overnight work. No prior experience is required as we provide comprehensive training to ensure your success.
Join our team and develop essential communication, problem-solving, and technical skills that will serve as a solid foundation for your career growth. Intellipro Group values professional development and offers a supportive work environment where you can thrive and advance your career in the customer service industry.
Tanggung Jawab
- Handle inbound and outbound customer calls professionally and efficiently
- Provide exceptional customer service through various communication channels
- Resolve customer inquiries, complaints, and technical issues promptly
- Utilize the global ticketing system to track and manage customer interactions
- Document all customer interactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and quality standards in all customer interactions
- Continuously improve product knowledge and service skills through training
Kualifikasi
- Recent graduate or with less than 1 year of work experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and willingness to learn new systems
- Ability to work effectively in a team environment
- Flexible working hours, including graveyard shift availability
- Positive attitude and high level of patience when dealing with customer concerns
- Willingness to undergo comprehensive training programs