Deskripsi Pekerjaan
Join Mora Telematika Indonesia as a Customer Technical Support Specialist and become an integral part of our dynamic team in Batam. We're seeking a dedicated professional with excellent communication skills and a passion for technology to provide exceptional support to our valued customers. In this role, you'll be the first point of contact for technical inquiries, troubleshooting issues, and ensuring customer satisfaction. Mora Telematika Indonesia offers a competitive compensation package including BPJS Kesehatan (health insurance), BPJS Ketenagakerjaan (employment insurance), opportunities for career advancement, and overtime compensation for dedicated team members.
Our ideal candidate is someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering outstanding customer service. You'll work with cutting-edge technology and have the opportunity to grow your technical expertise while making a real difference in our customers' experiences. If you're ready to take your career to the next level with a forward-thinking company in the telecommunications sector, we encourage you to apply today.
Tanggung Jawab
- Provide first-level technical support to customers via phone, email, and chat channels
- Diagnose and resolve technical issues related to our telecommunications products and services
- Document all customer interactions, issues, and resolutions in our CRM system
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Maintain up-to-date knowledge of our products, services, and technical solutions
- Monitor support metrics and identify opportunities for process improvement
- Train customers on product features and functionality when needed
- Contribute to knowledge base articles to help self-service options for customers
Kualifikasi
- Minimum diploma degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in technical customer support or help desk role
- Strong troubleshooting skills with ability to diagnose technical issues efficiently
- Excellent communication skills in both written and Indonesian
- Familiarity with telecommunications products and services is preferred
- Proficient with CRM systems and ticketing software
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving skills and customer-focused mindset