Deskripsi Pekerjaan
Are you a persuasive communicator with a knack for problem-solving? Cornerstone Global Partners is seeking a motivated Debt Recovery Executive to join our high-performing team in Mid Valley City. In this role, you will be representing a renowned global E-Commerce platform, managing account receivables while ensuring a positive customer experience.
We are looking for individuals who are resilient, target-driven, and capable of maintaining professionalism under pressure. This is an excellent opportunity for customer service professionals or those with collections experience to boost their earnings through our highly competitive incentive structure. If you are eager to grow your career within a fast-paced fintech and e-commerce environment, we want to hear from you.
Tanggung Jawab
- Proactively contact customers via telephone to discuss outstanding payments and negotiate repayment plans.
- Maintain accurate and detailed records of all collection activities and customer interactions in the system.
- Ensure compliance with company policies, data protection regulations, and legal standards.
- Resolve customer inquiries or disputes regarding their accounts in a professional and empathetic manner.
- Meet or exceed monthly collection targets and KPIs set by management.
- Provide regular reporting on recovery progress and account status to team leads.
- Collaborate with internal departments to address process improvements for debt management.
Kualifikasi
- Minimum SPM or Diploma holder in any field.
- Prior experience in debt collection, call center, or customer service roles is highly preferred.
- Excellent communication skills in both English and Bahasa Malaysia (Mandarin proficiency is an added advantage).
- Strong negotiation, persuasion, and conflict-resolution abilities.
- Computer literacy, specifically in Microsoft Office and CRM software.
- Resilient personality with the ability to handle rejection and maintain a positive attitude.
- Able to work in a fast-paced, target-driven environment.