Deskripsi Pekerjaan
Join Accenture's dynamic service delivery team as a Delivery Lead Manager in our Muntinlupa City office. In this hybrid leadership role, you'll orchestrate end-to-end service operations while driving team excellence and innovation. You'll spearhead process optimization initiatives, mentor high-performing delivery teams, and ensure seamless client experiences through strategic oversight. This position offers the unique opportunity to bridge technical execution with business strategy, making tangible impact in a fast-paced global environment. Accenture provides comprehensive development programs and competitive benefits to support your career growth while fostering a culture of continuous learning and professional advancement.
Tanggung Jawab
- Lead, mentor, and develop high-performing service delivery teams
- Optimize operational workflows to enhance efficiency and client satisfaction
- Implement KPI monitoring systems and performance improvement frameworks
- Collaborate with cross-functional stakeholders on service delivery strategies
- Drive adoption of industry best practices and emerging technologies
- Manage client relationships and escalate critical service issues
- Conduct regular performance reviews and talent development planning
- Ensure compliance with service level agreements and quality standards
Kualifikasi
- Bachelor's degree in Business, IT, or related field
- Minimum 5 years experience in service delivery operations
- 3+ years in team leadership/management roles
- Proven track record in KPI-driven performance optimization
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Experience with hybrid work environments and remote team coordination
- Certification in project management or service delivery preferred