Deskripsi Pekerjaan
Are you a warm, organized professional with a passion for patient care? Gentle Smile Dental Care, a premium boutique dental practice located in the heart of Orchard at Wheelock Place, is seeking a dedicated Dental Receptionist to join our professional team. In this role, you will be the first point of contact for our patients, setting the tone for their dental experience through exceptional service and efficient administrative support.
We pride ourselves on providing a sophisticated, comfortable environment for our patients. The ideal candidate will possess a blend of administrative excellence and interpersonal warmth. If you thrive in a customer-centric environment and enjoy multitasking in a fast-paced setting, we invite you to grow your career with our esteemed practice.
Tanggung Jawab
- Manage front-desk operations, including patient check-ins, check-outs, and scheduling appointments via phone, email, and walk-ins.
- Coordinate with clinical staff to ensure seamless patient flow and effective room management.
- Handle patient inquiries regarding treatments, appointment availability, and practice services with professionalism.
- Maintain accurate and confidential digital dental records in compliance with data protection regulations.
- Manage accounts receivable, including processing payments, issuing receipts, and preparing daily end-of-day financial reports.
- Maintain the aesthetics and professional appearance of the reception area and patient waiting lounge.
- Follow up with patients regarding post-operative care instructions and upcoming appointment reminders.
Kualifikasi
- Minimum of 1 year of experience in a dental or medical front-desk role is highly preferred.
- Strong command of English, both verbal and written, with the ability to communicate empathetically.
- Proficiency in dental management software and general office productivity tools (MS Office, Google Workspace).
- Excellent organizational and multitasking skills with an eye for detail.
- Ability to maintain composure and professionalism in a fast-paced, upscale clinical environment.
- Strong understanding of patient privacy and ethics (PDPA compliance).
- A proactive attitude towards problem-solving and excellent conflict resolution skills.