Deskripsi Pekerjaan
Join Yngen Datacom Corp.'s Operations team as a Dispute & Chargeback Analyst and play a critical role in safeguarding our financial integrity. This position requires a meticulous professional to investigate, analyze, and resolve payment disputes while ensuring regulatory compliance. You'll examine transaction histories, gather evidence for chargeback rebuttals, and collaborate with cross-functional teams to implement preventive measures. Your expertise will directly reduce revenue loss and enhance customer trust through transparent dispute resolution processes. We offer a dynamic environment where analytical skills meet real-world financial challenges, with opportunities to develop expertise in payment systems and fraud prevention.
Tanggung Jawab
- Investigate chargeback disputes through transaction analysis and documentation review
- Prepare comprehensive rebuttal reports with supporting evidence for payment disputes
- Monitor and report on dispute trends to identify preventive opportunities
- Collaborate with fraud prevention teams to enhance transaction security protocols
- Maintain accurate records of all dispute cases and resolution outcomes
- Communicate with financial institutions and customers during dispute processes
- Develop and update standard operating procedures for dispute resolution
Kualifikasi
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 1-2 years of experience in chargeback analysis or financial dispute resolution
- Proficiency in Microsoft Office Suite with advanced Excel skills
- Strong analytical thinking and attention to detail for data interpretation
- Knowledge of payment industry regulations (Visa/Mastercard rules)
- Excellent written and verbal communication skills
- Ability to work independently and meet deadlines in a fast-paced environment