Deskripsi Pekerjaan
Are you a dedicated professional with a passion for excellence? The Harvest Group is currently seeking a highly motivated DW Frontline Service representative to join our team in Manado. As the first point of contact for our customers, you will play a pivotal role in maintaining our reputation for premium service and operational excellence.
In this role, you will be responsible for providing seamless assistance to customers, ensuring that every interaction reflects our core values of honesty, discipline, and high-quality service. We are looking for an individual who thrives in a fast-paced environment and possesses the integrity to uphold our standards. If you are committed to professional growth and eager to contribute to a leading brand, we encourage you to apply.
Tanggung Jawab
- Provide exceptional frontline service to ensure high levels of customer satisfaction.
- Handle customer inquiries and concerns with professionalism, patience, and efficiency.
- Maintain operational standards in accordance with company policy and internal procedures.
- Uphold the brand reputation by delivering consistent and honest service at all times.
- Manage daily front-desk or service-point activities including administration and reporting.
- Collaborate with internal teams to resolve service issues and improve workflow efficiency.
- Demonstrate high discipline in daily tasks, attendance, and adherence to company grooming/behavioral standards.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Demonstrated history of honesty, reliability, and strong work discipline.
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and professional under pressure or when dealing with difficult situations.
- Well-groomed and presentable appearance.
- Proficient in basic computer applications and reporting tools.
- Willingness to work in a full-time capacity and adaptable to shift schedules.
- Prior experience in customer service, retail, or frontline operations is an advantage.