Deskripsi Pekerjaan
We are looking for a dedicated and detail-oriented E-Commerce Admin Clerk to join the VACC team. In this role, you will be the driving force behind our online store's success, managing and maintaining product listings on major marketplaces such as Shopee, Lazada, TikTok Shop, and other platforms. You will ensure that our digital storefronts are not only fully stocked and up-to-date but also optimized to attract customers. This position requires a proactive approach to data management, a keen eye for detail, and a passion for delivering excellent customer experiences in the fast-paced world of online retail.
Tanggung Jawab
- Manage, upload, and update product information, images, and pricing on Shopee, Lazada, TikTok, and other marketplaces.
- Monitor daily order statuses and coordinate with logistics partners to ensure timely and accurate order fulfillment.
- Respond to customer inquiries and provide professional support regarding products and orders.
- Assist in inventory management by tracking stock levels and alerting the team when items need replenishing.
- Collaborate with the marketing team to prepare and update promotional banners and sales listings.
- Maintain accurate records of online transactions and customer feedback.
- Ensure all product descriptions comply with marketplace policies and SEO best practices.
Kualifikasi
- Previous experience in e-commerce administration, online store management, or customer service is preferred.
- Familiarity with Shopee Seller Centre, Lazada Seller Centre, or TikTok Shop is highly desirable.
- Proficient in computer skills, including Microsoft Office (Excel) and internet navigation.
- Strong attention to detail with the ability to spot errors in data entry and listings.
- Excellent communication skills, both written and verbal, in English.
- Ability to work independently and manage multiple tasks efficiently in a deadline-driven environment.
- Basic understanding of digital marketing concepts is a plus.